General Terms & Conditions

Cancellation and purchase of services and events

* Up to 180 days before the planned arrival date, the reservation can be cancelled in full or in part without compensation.

* Between 179 and 90 days before the scheduled arrival date, 60% of the number of participants and/or reserved services can be cancelled without compensation. Any cancellation beyond this is automatically subject to the payment of a flat-rate fee equal to 100% (one hundred) of the amount of the cancellation. Under no circumstances can this reduction be cumulated with previous or future reductions.

* Between 89 and 60 days before the scheduled arrival date, 40% (forty) of the number of participants and/or reserved services may be cancelled without compensation. Any cancellation beyond this is automatically subject to the payment of a flat-rate fee equal to 100% (one hundred) of the amount of the cancellation. Under no circumstances can this reduction be cumulated with previous or future reductions.

* Between 59 and 30 days before the scheduled arrival date, 30% (thirty) of the number of participants and/or reserved services may be cancelled without compensation. Any cancellation beyond this is automatically subject to the payment of a flat-rate fee equal to 100% (one hundred) of the amount of the cancellation. Under no circumstances can this reduction be cumulated with previous or future reductions.

* Between 29 and 15 days before the scheduled arrival date, 20% (twenty) of the number of participants and/or reserved services may be cancelled without compensation. Any cancellation beyond this is automatically subject to the payment of a flat-rate compensation equal to 100% (one hundred) of the amount of the cancellation. Under no circumstances can this reduction be cumulated with previous or future reductions.

* Between 14 and 3 days before the scheduled arrival date, 5% (five) of the number of participants and/or reserved services may be cancelled without compensation. Any cancellation beyond this is automatically subject to the payment of a flat-rate fee equal to 100% (one hundred) of the amount of the cancellation. Under no circumstances can this reduction be cumulated with previous or future reductions.

* In the 3 working days prior to the intended date of arrival, any cancellation is automatically subject to the payment of a flat fee equal to 100% (cent) of the amount of the cancellation of the number of participants and/or reserved services.

Cancellation and acceptance of accommodation

* Up to 90 days before the scheduled arrival date, the reservation may be cancelled in full or in part without compensation.

* Between 89 and 60 days before the scheduled arrival date, 30% (thirty) of the number of rooms per night may be cancelled without compensation. Any cancellation beyond this is automatically subject to the payment of a flat-rate compensation equal to 100% (one hundred) of the amount of the cancellation. Under no circumstances can this reduction be cumulated with previous or future reductions.

* Between 59 and 30 days before the scheduled arrival date, 20% (twenty) of the number of rooms per night may be cancelled without compensation. Any cancellation beyond this is automatically subject to the payment of a flat-rate fee equal to 100% (one hundred) of the amount of the cancellation. Under no circumstances can this reduction be cumulated with previous or future reductions.

* Between 29 and 15 days before the scheduled arrival date, 10% (ten) of the number of rooms per night may be cancelled without compensation. Any cancellation beyond this is automatically subject to the payment of a flat-rate fee equal to 100% (one hundred) of the amount of the cancellation. Under no circumstances can this reduction be cumulated with previous or future reductions.

* In the 15 days prior to the arrival date, any cancellation is automatically subject to the payment of a lump sum equal to 100% (one hundred) of the amount of the cancellation.